Legal

Refund & Cancellation Policy

At Shiv Logistics, we strive to provide the best service possible. Please review our refund policy carefully before making a purchase.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• If the booking was not processed within the promised timeframe
• If there was a technical error during the booking process
• If the booking was placed in duplicate

Non-Refundable Circumstances

Refunds will NOT be issued in the following cases:

• If you provided incorrect travel details
• If you no longer need the booking after it has been processed
• If the booking has already been used for travel
• If the cancellation request is made after the travel date has passed

Refund Process

To request a refund, please contact our support team at info@shivlogistics.net within 24 hours of your purchase. Include your booking reference number and reason for the refund request.

Approved refunds will be processed within 5-10 business days and credited to your original payment method.

Date Changes

Date changes on bookings are available free of charge. Contact our support team to modify your travel dates.